What is your experience in the timeliness of support?
I realize there is likely a time difference of a couple hours from where I am at, but I started a ticket on Monday morning, got a response Tuesday, and then again silence for now over 24 hours. I even tried Facebook messenger same time and there has been no response since Monday there either.
In my support world is generally like 2 hours during business hours or less, but ok sure even giving a bit more range is 24 is getting long… or am I unreasonable? especially since the question was about a purchase, i’m now more than 2 days behind in shipping and they in a purchase, maybe I’m just anxious