Hey again
Thanks for the pictures! Sorry to confirm but the plants have a heavy infestation of aphids.
Here’s an excellent guide on how to get rid of aphids: Pests- Aphids
Aphids usually come from outdoors, sometimes with fruits from supermarkets or new houseplants.
Please check all of your houseplants as aphids may hide there too, under the leaves or near flowers. They are really quick to multiply and usually leave a sticky residue on surfaces after they feed on the plant leaves.
Lettuces get hit by aphids easily as the leaves are tender with high water content, this suits them well. Although not for us. I have been fighting with these also, and I’d say that persistence leads to success.
Before inserting new pods be sure there are no aphids seen, and keep checking any signs of them after growing again.
Did you by chance contact the Support already? If you have not yet, here’s the requested link: https://support.clickandgrow.com/hc/en-us/requests/new
Also available from the CG website on the top part menu - Support.
Support also can replace ungerminated plant pods, if they fail to sprout within 21 days.
Hope it gets solved
Debora