Tomato plant not sprouting

My tomato plant hasn’t spouted and it’s been about 4-5 weeks…? Is this pod just a dud?

Also there seems to be a weird moldly spot in the soil? What should I do?

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Dear @Kkwon, welcome to the community!

Really sorry to see that! As you have waited already for so long it is probably a faulty plant pod, it should sprout within 3 weeks. The living component of the plant pod, seeds, may sometimes be problematic to control by us.

Please submit a ticket to the support and they will manage to send you new plant pods free of charge.

Mold and algae usually do not affect germination and that is probably not the root cause of not sprouting.