White Snapdragon not flowering

From one of our customer-
The white snapdragon and holy basil planted on 5 March 2022. The plants have grown though the white snapdragon is not flowering , its almost 2 months now. Location is Mumbai India.
The light cycle is from 10AM in the morning till night 4 am .
Attaching the pictures of the Smart Garden with White Snapdragon.

Kindly let us know what must be going wrong - earlier also we have tried one refill of white snapdragons - which did not flower hence got a replacement.

Any update anyone ?